References from customers

Member of Board of Enterprise, wholesale of Petroleum products

Two years ago we have chosen Riga Arbitration Court as the possible way of the dispute settlement, taking into account the following important factors: high qualification of the judges, fast dispute resolution and reasonable arbitration costs compared to other arbitration courts.

I can describe the dispute settlement process in this court with three words "professionally, impartially, fast". After this statement based on the experience of our company, I think that it is a superfluous question if it makes sense for the enterprises to introduce Riga Arbitration Courts into their contracts.


Managing Director of the Enterprise, pretrial debt collection

The reason why we choose Riga Arbitration Court is its high work quality and impartiality. Nowadays the reputation of the company is of an extreme importance and the choice of partners is a strategically important issue. On behalf of the company I am managing, I can absolutely recommend Riga Arbitration Court for the resolution of the commercial disputes because in this case each of the parties is guaranteed fast settlement, impartiality and quality.


Head of Legal Department, Commercial bank in Latvia

During last three years the majority of our contracts contain the appropriate clause with reference to Riga Arbitration Court. And as practice shows the majority of the customers have no objections against this reference.

The main criteria for choosing this arbitration court are the list of judges with good reputation in the circles of professional lawyers.


Head of Legal division, wholesale of Household appliances

Several enterprises belonging to our holding, introduce into standard and other types of agreements provision regarding the possibility to settle a dispute in the Riga Arbitration Court. We have not heard a single negative reference regarding this court, on the contrary - our long-term business partners have been very positive about the professional attitude of this court and we are convinced that we have made a correct choice. In addition, we are satisfied with the court location place and the available information about the court activities.


Member of Board of Enterprise, Auto trade

When several years ago I asked our attorney why should we cooperate with the Riga Arbitration Court, his arguments were the following: the list of judges including only professional lawyers, fast processing of the case without any delays, receiving the necessary documents after the end of the proceedings, and correct attitude of the arbitration court employees towards the parties of the dispute.

Since then I had a possibility to see personally that these words were true, and also that the disputes were settled objectively. For several years already the provision about Riga Arbitration Court is included into all our agreements and also several court proceedings have been convened since. I also would like to stress that in case Riga Arbitration Court rulings would be of a partial character, it is highly unlikely that area court would deliver for us all our court orders based on these rulings.


Lawyer of the Enterprise, Production and Trade of construction materials

We are cooperating with the Riga Arbitration Court since 2001. We have chosen this court as a possible place for dispute settlement not because we have personal acquaintances there, but because of other criteria, among them very impressive list of judges and relatively law arbitration costs.

As a lawyer I can declare that the disputes in the Riga Arbitration Court are settled on the high level: our enterprise, in the majority of the cases as a plaintiff, has participated in approximately twenty hearings and we are absolutely convinced about high quality of the arbitrators' work. Besides, during this last year we feel that this court has become very popular among the entrepreneurs, especially in the capital - I have seen the reference regarding the Riga Arbitration Court in the standard agreements of many companies.


Chairperson of the Board, wholesale of Tobacco products

The specific character of our business (the wholesale of tobacco products) foresees that the goods are delivered on the postponed payment conditions, and as a result each week we accumulate a debt sum equal to hundreds of thousands of lats. Till 1999 when for the first time we have introduced into our delivery agreements Riga Arbitration Court as the place for the dispute settlement, our enterprise has faced several cases when because of ill-intentioned activities of our customers either the payments were delayed or big sums were actually stolen after the delivery of the goods and no payments came at all. The processing of the claims in Latvia state courts took several months not speaking about guarantees to receive money afterwards. In order to fill in the turnover gaps we were forced to apply for bank credits, which in its turn increased overall expenses.

All these circumstances urged us to choose one of the arbitration courts as a dispute resolution mode. And our company not a single time has regretted the choice made because during the period of three years Riga Arbitration Court has settled more than three hundreds claims submitted by us, always quickly and correctly. In accordance with my calculations, average period for processing one claim did not exceed one month.

According to our experience I am convinced that companies offering goods or services to the customers on the postponed payment conditions, by all means should introduce into their agreements the provision about dispute settlement in the arbitration court.


Director General, wholesale of Alcoholics beverages

Since 2001 we introduce into our agreement the paragraph about the dispute settlement in the Riga Arbitration Court. We are choosing this arbitration court because of two reasons - firstly, the dispute settlement is fast, and secondly all the judges are highly qualified experts. The speed with which the dispute is settled is of extreme importance to us, because in order to collect the debt form the debtor it is necessary to act as quickly as possible. Each month we submit to Riga Arbitration Court for settlement approximately five claims. According to our experience, received during the arbitral proceedings, we highly appreciate the competence and professionalism of the arbitrators. If any of the companies would ask us if it is worth to cooperate with this arbitration court, our answer would be positive.


CEO, Chain of shops of retail and wholesale

We introduce Riga Arbitration Court into all our agreements since the year 2000. We are satisfied with the work of this court and we can say only positive words about it, including competence and impartiality of arbitrators settling the dispute. I would like to add that we recommend using the services of the Riga Arbitration Court to all our cooperation partners and also to entrepreneurs that are simply our acquaintances.


Lawyer – Consultant, Sales of Industrial products

We started to introduce the provision about the Riga Arbitration Court into all our agreements in 2000. This happened approximately at the time when government rules stating that no cash payments can be used for the wholesale transactions entered into force. These changes aggravated the situation with the collection of the delayed payments.

After settlement of several disputes in the Riga Arbitration Court we are convinced that arbitration court is a very efficient tool to struggle with the debtors. The arbitrators are real professionals and they have proved their competence level and qualification.

I believe that for all the enterprises that sell goods and services on the postponed payment conditions it is useful to cooperate with the arbitration courts. Especially in the cases when the transaction sum exceeds a thousand lats.


Vice President, wholesale of Food products

After evaluating the Rules of the Riga Arbitration Court, its list of judges and price list, we took the decision to add to all our agreements the provision about this arbitration court. Though the disputes where one of the parties is our enterprise have not been settled in the Riga Arbitration Court yet, we are sure that they will be settled quickly, correctly and impartially.

Chancellery:
E.Birznieka-Upīša street 18, Riga, LV-1050, Latvia
Phones: 67365100, 67365101
E-mail: kanceleja@court.lv